Privacy Policy

Privacy & Personal Information Policies and Consent

At DRS Dialogue and Resolution Services Society we are committed to protecting the privacy of all client personal information that we collect and maintain to allow us to provide services to you. This notice outlines how we collect, hold, use and disclose your personal information when we are providing services. Please read this notice carefully as it is required by the Personal Information Protection and Electronic Documents Act (Canada) and the Personal Information Protection Act (BC).

What is personal information?

It is information that would allow a specific individual to be identified. It may include your name, address, telephone number, Social Insurance Number, date of birth, and financial information, as well as the name, address, Social Insurance Number, date of birth, and financial information of your spouse or children.

When is personal information collected?

It is collected when you open a file with DRS Dialogue and Resolution Services (DRS); when you apply for a fee subsidy with us; as part of disclosure in the normal course of participating in a dispute resolution process facilitated by us; when you provide instructions to DRS and its contractors to communicate with other service providers about your situation; when you make payments to DRS for services provided; if you reach an agreement through a dispute resolution process facilitated by us and a copy of that agreement is stored with us.

Where is personal information stored?

Your personal information is processed and stored in electronic format in secure client files on our computer server at our office in Colwood, BC and on a separate private server at another location in Vancouver, BC. Access is strictly controlled by a logon and password system.

Why is personal information collected, held, used and disclosed?

At DRS Dialogue and Resolution Services, your personal information will be collected, used, and disclosed for the following purposes:

  • to identify and ensure the accuracy of personal information kept in your file;
  • to assess your situation and provide services;
  • to advise you of dispute resolution and community service options;
  • to establish and maintain contact with you;
    • to send you information;
    • to remind you of upcoming appointments;
  • to communicate with other service providers;
  • to allow us to effectively follow up for evaluation and billing;
    • to invoice for goods and services and process payments;
    • to collect unpaid accounts; and
    • to comply with all regulatory and legal requirements including court orders, statutory requirements to advise authorities of child abuse and reporting individuals who may be an imminent threat to harm themselves or others.
Who has access to personal information?

DRS Dialogue and Resolution Services staff and their agents may have access to personal information held in an electronic client file provided they have a specific need to know this information for the administration of that client file. DRS does not give, rent or sell any client information to any organization or individual unless required by law. We may convey your personal information to another professional or service provider with your specific consent.

Can clients access their personal information and correct any inaccurate information?

Clients may make a written request to access personal information contained in their client file at any time. Clients may verify their personal information and correct any inaccurate information in writing.

What happens if a client’s personal information is compromised or privacy is breached?

All privacy breaches will be dealt with on an individual basis and the response will be specific to the circumstances involving the breach. In all cases, clients will be informed immediately that a breach has occurred and all reasonable steps will be taken to contain the breach and mitigate any damage.

Who should be contacted about Personal Information Protection and Privacy matters?

You may contact the Privacy Compliance Officer by telephone at 250-383-4412 or email at

DRS is not taking new clients. Sorry, we are able to respond to inquiries at this time.Like all good relationships, we are taking time to review our organization. We hope our existing information is useful to you.