Temporarily Unavailable

2 Jan
Office Team Building 11 Nov

Is communication breaking down on your team?

• Do you have a “difficult” team member?
• Does your group need to address an ongoing issue or make a difficult group decision?
• Do your employees need to learn some important communication skills?
• Is it time for a team-building event?

DRS Dialogue and Resolution Services will design a workshop specifically to meet the needs of your group or organization

10 Nov

Upcoming Lifeskills for Peace classes

Conflicts keep happening? Want some new skills to bring peace into your relationships? Effective communication builds dialogue. Listening to increase understanding and speaking in a way that others can hear are two basic skills that can help transform difficult conversations into positive, productive dialogue.

Upcoming classes:

Conflict Basics at Networks Employment Solutions, 13 Nov, 01:30 PM – 04:00 PM ($20.00)

Conflict Styles at Networks Employment Solutions, 27 Nov, 01:30 PM – 04:00 PM ($20.00)

Active Listening at Networks Employment Solutions, 27 Nov ($20.00)

Assertiveness at Networks Employment Solutions, 4 Dec, 01:30 PM – 04:00 PM ($20.00)

Managing Strong Emotions at  Networks Employment Solutions, 11 Dec, 01:30 PM – 04:00 PM ($20.00)

Putting It All Together – Level 1 – Networks Employment Solutions, 18 Dec, 01:30 PM – 12:20 PM ($20.00)

30 Aug

Temporary Change in Office Hours

Effective immediately our office hours have temporarily changed.  We are still providing the great services we always have!

New Office hours are:

  • Monday – closed
  • Tuesday – 9:00am to 4:00pm
  • Wednesday – 9:00am to 4:00pm
  • Thursday – 9:00am to 4:00pm
  • Friday – By Appointment

If you’d like to help out, please consider volunteering or donating even a small amount.



22 Aug
22 Aug

Want to help DRS reach more families?

Please donate to our Family Mediation Subsidy Fund. Your generosity will build up our subsidy fund so that more low income families can access the services they need. Donations go towards providing free or subsidized family mediation, coaching, counseling or communication training.

25 Jun

Lifeskills for Peace when Dealing with Conflict

Communicating through Conflict is now Lifeskills for Peace – Same excellent learning, now in 10 parts instead of 9.

Lifeskills for Peace teaches you to be effective with clear, collaborative communication techniques. If you are asking yourself: Why do difficult conversations end up as arguments? How do I be more assertive? Why can’t I get my point across? Consider signing up for one or more Lifeskills for Peace sessions.

Click here to learn more


Grandparents, parents and 2 children with ocean in background 5 Mar

Travelling at Spring Break?

Traveling with our relatives, friends, or family can make or break relationships. Sometimes things go sideways and tempers flare. Traffic, line-ups, and irritations will happen. Group holidays can also be exciting and fun. Here are a few tips to create a vacation that will be remembered for its fabulous destination, great food, and activities. Avoid a blow-up or tears at the Happiest Place on Earth.

As humans, we easily express our needs, fears, wishes, and worldviews. We also communicate our attitudes and past grudges that can surface at inappropriate times. This can happen more frequently when we travel with those we love. People get cranky when they are tired, hungry or stressed. This is not a good time to make decisions. You will avoid hurt feelings and disappointment if everyone has input and the plan is clearly communicated. Hidden grievances may be simmering beneath those smiles. Overwhelming situations can cause emotional outbursts at the least convenient time.

Gather suggestions and expectations of the group then create a comprehensive trip plan. People don’t like or expect surprises when they have a clear vision of their perfect holiday. Decide what arrangements are necessary and create a list of things that need to be done. Who is responsible for: insurance, air and ground transportation, passports, accommodation, visas, maps, tickets to attractions, food, and packing?

Delegate tasks to share the load so that the planning process goes as smoothly as possible. Don’t exhaust yourself. Make sure everyone has the necessary travel documents and immunizations well in advance of your departure date – pets too. If you intend to leave BC while traveling with a minor, you may require a permission letter from their other parent.

Before you leave – have an open, honest discussion about budget and finances. Is everyone able to afford the side trip to Six Flags? Be willing to sacrifice, compromise or split up for a day or two. Determine in advance who pays for what? Consider things like: How will you split meals, flights, hotels, driving, gas, rental cars? What will the accommodations and sleeping arrangements be? Book rooms with breathing space for everyone. Although the youngest may have called shotgun, switch up seats to keep things fair. Remember, those who are introverts will appreciate alone time and extroverts are often social butterflies who will need less time to recharge. Plan accordingly.

Be a considerate, reasonable, and mindful travel companion. Flexibility and patience go a long way. Balance being laid back and sharing control. Try to see things from the other’s perspective before getting defensive. Know when to ‘go with the flow’ and don’t get caught up in the drama. Let things calm down before checking in, then encourage face to face conversations to clear the air. Adjust plans if needed. Have a trip pact, on this airplane, boat, car, canoe trip we TALK it out.

  1. Breathe. Don’t avoid conflict. Use a “Let me help” approach, teamwork allows space to resolve issues.
  2. Consider how you typically respond, what would make this better? A tone of voice matters.
  3. Communicate clearly – I feel (What is the emotion?), when (Describe what you observed in an objective, non-emotional, neutral way) because (What effect does it have on you or the group?) and I want (What would you like to see happen?)
  4. Respect the other person/people in the conflict.
  5. Listen more than you talk, no blaming or shaming, own your feelings.
  6. Assume the person had good intentions. Stop, think, talk and resolve.

Make time for yourself so that resentment doesn’t build up. A little space can work wonders. Go for a swim or walk. Read a book. Do yoga. And don’t forget, time-outs and naps, benefit ALL ages.

Having a plan to deal with conflict will keep people calm and make the trip enjoyable for everyone.

By Robin Rushton

This article will appear in West Shore Family Magazine Spring Edition

12 Aug

Five Things Separated Parents Can Do to Ensure their Children Thrive

Are you worried about how your separation is impacting your children?  Do you feel afraid that they are not getting a good model for how to make marriage work?  Do you feel helpless about how your children are being parented in the other home?

If you answered “yes” to any of these questions, you are not alone.   Co-parenting children when you are married is challenging. Co-parenting after separation is even harder.  There is hope though.  There are things you can do to support your children to adjust to two homes and to thrive in this family structure.  Here are 5 things you can do to move toward this goal.

Increase your conflict resolution skills.

We know that children who are exposed to parental conflict do not have as good outcomes as children who are not.  You can take steps to increase your ability to navigate conflict and these newfound skills will impact not only your co-parenting relationship, they will impact all of your relationships.  Dialogue and Resolution Services has a nine part series called Communicating Through Conflict.  This would be a great place to start.

Be proactive:

Many problems can be avoided if they are talked about when the issue is small.  It is common for separated parents to avoid engaging with one another, only to find the issue that was small is now large.  For example, a family that had an agreement to recalculate their child support every year did not do so for 6 years.  When they did meet, one parent learned that the other had doubled their income 5 years earlier.  This family tried to resolve this issue in mediation, but ended up in court with a judge making a ruling about retroactive child support.

Have a communication plan.

It is important to be intentional about how to engage with the other parent:  It might be convenient to mention topics about your child when you bring them back to the other parent, but this exchange can be a time when conflict often escalates and this conflict frightens children.  Instead, try to have a regular time and place set aside to meet about your child when your child is not around.  If you save all communication for these meetings you can ensure your child will not be exposed to parental conflict.  It is difficult to co-parent and emotions will likely escalate from time to time.  Knowing this and planning for it can help you ensure your child is not around when it happens.

Separate marital issues from parenting issues:

If you still find that some of the issues from the marriage come up when you are co-parenting, counselling could help.  At one point you loved your former partner and it makes sense that some of the old relationship issues still get evoked when co-parenting.  This is especially true if there was a betrayal of trust, such as an affair. Working through the marital issues that still get stirred up and releasing that pain can improve your co-parenting effectiveness.

Increase your self-regulation skills:

Learn about how the brain works and what you can do to calm strong emotions when they erupt.  It is inevitable that you will experience strong emotions when working together with the other parent, especially when you disagree.  Being able to stay calm in conflict is a foundational conflict resolution skill.  Mindfulness practices are known to increase self-awareness and the ability to respond intentionally rather that reactively.  There are many options such as yoga, meditation, and mindful breathing exercises.  You can find a lot of valuable apps or websites such as, the insight timer  or do yoga with me.

Tammy Van Hinte is a Registered Clinical Counsellor who supports parents to bring their best selves into the mediation process. Starting in September, Tammy will be offering a course called Peaceful Co-Parenting at Dialogue and Resolution Services.  There are sliding scale options available and attendees will be given a certificate of completion. To find out more about this class, mediation, coaching or counselling services call 250-383-4412.

1 Aug

Why do We Need a Process like Mediation?

We have laws and courts to rule on right and wrong; why do we need a process like mediation?

From childhood, we are taught that once a conflict becomes too hard for us to resolve, we should turn to an authority for a solution. As children, this authority was our parents or teachers who could step in to pass judgement on what should be done to set things right. As adults, we look to the legal system, sure that the court will make a clear ruling on right and wrong and thus resolve a conflict that is too difficult for us.

The rule of law has been central to the development of all stable societies. Surely these same principles and structures can be relied on to find the right solution for any injustice that we might experience. This seems appealing because it seems to promise closure with a final ruling as well as maybe even vindicate our position and recognize that we were right all along.

Unfortunately, these expectations are often not met; at least one, and often both, of the parties go away badly disappointed. The judgement seldom aligns with the parties’ wishes, and as they have limited input into the decision, it is common for everyone to leave the process feeling aggrieved. Added to this, legal fees are substantial, and the wait to get before a judge can be long, escalating the tension of unresolved issues. This dynamic is particularly damaging to those with family disputes—especially children caught between beloved parents.

Then there are all those situations that simply don’t qualify for a legal remedy yet have great impact on our lives. In one case that was recently brought to Dialogue and DRS White picket fence with faded house in backgroundResolution Services as a candidate for mediation, friction between neighbours had already resulted in the police being called by both parties at various times without any legal cause being found for court action. As you may imagine, the anxiety and upset of both parties grew each time the police were called and could offer no remedy. Eventually, the simple issue of a discrepancy in inches of fence placement grew to consume the emotional energy of two families. In fact, by the time mediation was examined as a possibility, the animosity was so entrenched that the parties could not agree to even meet to look for solution together. It is likely that this conflict will continue to grow until something happens that merits criminal charges.

Contrast this with the outcome of another case that was recently resolved to the satisfaction of all parties with the assistance of mediation through DRS; that of two work colleagues locked into a cycle of escalating accusations and anger. While the issues at stake were not severe enough to allow for legal recourse, but the two disputants were in frequent contact, ensuring that the issues remained hotly present. If a balance was not restored that would allow these two to work together in comfort and mutual respect, the negative impact of the grievances would persist and become increasingly toxic, affecting all in the workplace.

In this case, a difference of opinion arose in regard to how to best manage a task and was further complicated by communication that left both feeling misunderstood and undervalued. Clearly there is nothing in tort or criminal law that covers such situations, but mediation does not rely on statutes and is available to assist in any situation where disputes are having a negative effect. Further, while the courts concern themselves with only the objective facts of a case, mediation directs much focus to the subjective reality for those locked in the conflict.

In mediation, these co-workers were given a structure and guidance to come to a clearer understanding of the nature of their dispute. Through questioning aimed at exploring the nature of the problem from both perspectives rather than seeking to assign blame, they could build a clearer picture of what an acceptable outcome might look like. This gave them the tools they needed to create their own solution; one that respected the experience of both parties and established an understanding of how they might move forward productively.

Importantly, while the mediator helped to clear a path to this desired end, it was the disputants themselves who found a way to address what had happened and agreed on principles to strengthen their working relationship. Having crafted the agreement themselves, the parties had ownership of it, ensuring compliance and success. In fact, sometime later, they report that they now work together comfortably, and can laugh about their different perspectives.

So, not only does mediation offer a resource to assist us through those disputes which the law is not designed to deal with, it also offers an empowering opportunity to collaboratively find answers that respect the subjective realities of all parties. This builds a foundation for reestablishing trust and positive relationship.

Where then, does working through mediation offer advantage over recourse to the courts? Where the conflict is not “legal” in nature. Where the preservation of relationship is of significant value- for example in family law cases. Where a timely solution is of benefit. Where disputants feel it important that they be heard and have a real say in the outcome. Taken together, this suggests that mediation is an appropriate direction to take for many of the conflicts that we encounter.

Our flexible fee structure makes all our services accessible and affordable for everyone.
Call 250-383-4412


Ian Brown is a school teacher with training in mediation; he volunteers with Dialogue and Resolution’s newsletter.