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Services

Our broad range of direct client services allows us to provide services and support for many conflict related situations:

Information and Referrals: for community members needing support for conflict related issues.

Mediation: broadly refers to a facilitated conversation in which a third party helps others reach agreement. Mediation has a structure, timetable and dynamics that “ordinary” negotiation lacks and allows participants to solve their issues privately. The process is private and confidential, possibly enforced by law. Participation is typically voluntary. The mediator acts as a neutral third party and facilitates rather than directs the process.

Facilitation: generally refers to any activity in which participants are assisted.

Coaching: for those individuals seeking to improve their ability to communicate in difficult situations.

Arbitrationthe parties contract an unbiased individual to resolve their dispute in a psuedo-legal process that creates legally binding agreements.

We have worked with:

  • Centre for Aboriginal Health Research and Canoe Creek Band: Indigenous Waterways and Groundwater Resources Dialogue
  • Vancouver Island Health Authority – staff and family dispute resolution process
  • Ministry of Children and Family Development – parent teen mediation & family coaching
  • Prostitutes Education Empowerment and Resource Society (PEERS) – Access to Justice: skill development, capacity building, training and advocacy for clients involved in dispute resolution processes
  • Capital Mental Health – workplace mediation, communication and conflict management training for staff
  • Intercultural Association Greater Victoria – community dialogue processes, world café, communication and conflict management skill-development training,  Interfaith Bridging, staff training, manager training and process design
  • BC Housing – tenant dispute resolution processes and tenant conflict coaching
  • Community Living BC  – staff, client, family and administration specialized intervention including: dialogue, mediation and training for those supporting developmentally disabled adults.
  • Victoria Immigrant Refugee Centre Society – Vulnerable Immigrant Populations Program contractor to provide individualized services to marginalized immigrants involved in conflict processes
  • Better Business Bureau Victoria – mediation and arbitration services for BBB members in conflict and numerous other individuals, groups and families seeking support to work through conflict related issues.