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Communicating Through Conflict

Do difficult conversations often end up as arguments?

Are you feeling powerless?

Do you have trouble getting your point across?

Would you like to improve your personal relationships?

Do you find it hard to obtain the services you need?

Is it challenging to deal with government representatives?

Would you like to learn options for dealing with everyday conflicts?

Does the art of assertiveness escape you?

Our Workshops can help!! View the workshop schedule here.

We offer 2 community training streams:

1) Communicating Through Conflict Workshop Series:
Consists of nine 3 hour sessions. Conflict Basics, Conflict Styles, Active Listening, Assertiveness, Boundaries,Managing Strong Emotions, Culture and Conflict, Power and Conflict, and Putting It All Together. Participation in Conflict Basics is required to attend the remaining 8 sessions. Participation in Putting It All Together, the final session in the series, requires participation all 8 other sessions. Participants who attend all 9 sessions will receive a certificate of participation.

2) Communicating About Money Workshop Series:
Learn to effectively communicate about money in this 3 session workshop series. Participants are required to attend Collaborative Money Conversations prior to completing the other 2 sessions. Participants who attend all 3 sessions will receive a certificate of participation.

All seats are $45. We have fee subsidy funding available for those who are unable to afford the fee. Please contact the office for application information.

Workshop descriptions

Communicating Through Conflict

  • Conflict basics: A general introduction to the topics covered in the workshop series. **Participation in this session is required to take the other 8 sessions in this workshop series.**
  • Conflict styles: An introduction to the 5 major conflict styles (avoid, harmonize, compete, compromise and collaborate) and the role that each style plays in managing conflict and communication.
  • Active listening: Participants will explore active listening, practice effective listening skills and learn how to use these skills to improve their communication with others.
  • Assertiveness: Participants explore common behaviours, the value of neutral language and learn a specific model for effective assertion messages in a variety of situations.
  • Boundaries: This new workshop provides participants with insights into the nature and importance of personal boundaries, and how we can effectively set and maintain boundaries to support effective communication.
  • Managing strong emotions: Learn how emotion can be both a cause and a consequence of conflict and explore strategies for managing strong emotions.
  • Culture and Conflict: Participants will learn how culture influences communications and how to minimize the impact of cultural differences.
  • Power and Conflict: Discover where your own power lies, and how to minimize the impact of power imbalance when dealing with a conflict.
  • Bringing it all together: In the final session, participants combine and practice all the skills learned in the previous workshops.

Communicating About Money

  • Collaborative Money Conversations: Learn to apply collaborative discussion techniques to financial discussions, understand conflict styles and learning about income and budgeting. **Participation in this session is required to take the other two sessions in this series.**
  • Improving Our Relationship with Money and Each Other: Understanding the impact of our values, learning about active listening skills, banking, saving and financial goal setting.
  • Credit, Debt, and Effective Communication: Through this course participants will learn about how power and power imbalances impact situations. They will learn an assertiveness model and develop an understanding of credit and debt.

Feedback from participants:

The Effective Conflict Management & Communication workshops centered on our real life experiences – we did role playing and shared our personal experiences. Both activities were very valuable in applying the techniques we learnt in the classroom to real life experiences.

The workshops had excellent content and in-class activities that helped reinforce the theories around communication and conflict management. The instructors were there to support and to assist us. Our facilitators were very good at keeping it real and helping us get through the difficult issues we worked through.

Thank you, South Island Dispute Resolution Centre; Victoria Foundation; and Gordon Head Rec for putting this course together and for all your time and effort in making this module available for everyone. I would also like to thank the Provincial Gaming Commission for providing the funding for my participation and Jodi for facilitating my course registration and making it possible for me to take this certification.” Jennifer ( Participant 2013)